Ep8 Privacy Policy — Personal Data Protection of Users
This Privacy Policy explains how ep8 collects, uses, stores, and protects users’ personal information in Malaysia. Please read carefully to understand your rights as a platform user.
Effective: January 2026. This policy applies to all ep8 platform users.
1. Information We Collect
Ep8 collects various types of information when you register, log in, or use the platform. This information is necessary to ensure the service runs reliably and securely for all users in Malaysia.
The types of information collected include:
- Account Information: Username, email address, phone number, date of birth, and password (stored in encrypted form). This information is required during registration and for verifying user identity.
- Payment Information: Deposit and withdrawal transaction details in Malaysian Ringgit (RM), bank account holder name, and account numbers required for payment processing. Full card numbers are not stored on ep8's servers.
- Device and Browser Information: IP address, device type, operating system, browser version, screen resolution and other technical information automatically collected when you access the platform.
- Usage Data: In-platform activity records including games played, bet amounts, session duration, login frequency, and transaction history.
- Cookies and Tracking Data: Information collected via cookies, pixels and similar tracking technologies to improve user experience and understand platform usage patterns.
2. How Information Is Used
All information collected by ep8 is used solely for legitimate purposes directly related to platform operations. ep8 does not use user data for unrelated purposes or sell personal information to third parties for profit.
The primary purposes for which your information is used include:
- Verifying user identity and preventing fraud or account misuse
- Securely processing deposits, withdrawals, and all financial transactions in RM
- Providing effective customer support when users require assistance
- Sending important notifications related to your account, transactions, or policy updates
- Detecting and preventing fraudulent activities, money laundering, or unauthorized use of the platform
- Analyzing usage patterns to improve platform performance and usability
- Complying with applicable laws and regulations governing platform operations in Malaysia
Ep8 will not use user data to send marketing communications without consent, or share information with third-party advertising companies.
3. Cookies and Tracking Technologies
The ep8 platform uses cookies—small text files stored in your browser—to enhance your experience and ensure the platform functions properly. Cookies allow the platform to recognize you during consecutive sessions without needing to log in repeatedly.
Types of cookies used:
- Session Cookies: Stored temporarily during active sessions and automatically deleted when you close your browser. Used to maintain your login status.
- Functional Cookies: Saving user preferences such as interface language and display settings for future sessions.
- Analytics Cookies: Collecting anonymised data on how users interact with the platform for internal improvement purposes.
You can set your browser to block or delete cookies at any time. However, blocking session cookies may affect login functions and overall platform usability.
4. Data Storage, Security and Third-Party Sharing
Storage and Security
All ep8 user personal data is stored on servers protected by SSL encryption. This ensures information sent between your device and ep8’s servers cannot be intercepted by unauthorized parties. User passwords are never stored in plain text—they are stored hashed using industry-standard algorithms.
Ep8 implements appropriate technical and organizational security measures to protect data from unauthorized access, disclosure, alteration, or destruction. Only staff requiring access to specific data to perform their duties are granted such access.
Sharing with Third Parties
Ep8 does not sell, rent, or disclose users' personal information to third parties for marketing or commercial purposes. However, in certain circumstances, ep8 may share necessary information with:
- Payment service providers processing RM transactions on behalf of the platform, subject to strict confidentiality agreements
- Government authorities or law enforcement agencies when required by applicable Malaysian law
- Third-party technical service providers assisting platform operations under contractual obligations to protect user data
In all cases of data sharing, ep8 ensures recipients are bound by data protection agreements equivalent to the standards applied by this platform.
5. User Rights Regarding Personal Data
As an ep8 platform user in Malaysia, you have the following rights regarding your personal data stored by the platform:
- Right of Access: You have the right to request a copy of the personal information ep8 holds on your account. This request can be submitted by emailing our support team.
- Right to Rectification: If any of your personal information is inaccurate or out of date, you have the right to request that ep8 correct it. Basic details such as your phone number and email address can be updated directly in your account settings.
- Right to Deletion: You have the right to request the deletion of your personal data when your account is closed, subject to legally required record retention periods.
- Right to Object to Processing: You have the right to object to the processing of your personal data for specific purposes such as direct marketing, where applicable.
- Right to Data Portability: In certain circumstances, you have the right to request a copy of your data in a machine-readable format for transfer to another service provider.
To exercise any of the above rights, please contact the ep8 team via email at [email protected]. We will process your request within a reasonable timeframe in accordance with applicable laws.
6. Policy Updates and How to Contact Us
Changes to This Privacy Policy
Ep8 reserves the right to update or amend this Privacy Policy at any time as necessary, including to reflect changes in data practices, legal requirements, or new platform features. Any changes will take effect upon publication of the updated version on this platform.
Users are advised to check this page periodically. Continued use of the ep8 platform after any changes are made will be considered acceptance of the updated Privacy Policy. Where changes are significant, ep8 will endeavour to notify active users accordingly.
Contact Us
If you have any questions, concerns or requests related to this Privacy Policy or how ep8 handles your personal data, please contact us:
- Email: [email protected]
- For general inquiries, please check the Frequently Asked Questions section first, as many common questions have already been answered there.
The ep8 team is committed to responding to all privacy-related inquiries within a reasonable timeframe and ensuring your personal data is managed responsibly and carefully.
More Questions? We're Here to Help
Check the FAQ for quick answers, or register an ep8 account and start enjoying a platform that puts your privacy first.